Mea Culpa Dixi - Slow shipping

A new series begins... Mea Culpa Dixi  (My faults spoken and settled)
In this occasional blog, I will address a complaint or disappointment that has come up and explain my position.

Complaint #1 - Slow Shipping
Your order a unit, but may not arrive for 14 days.

Absolutely true and I am truly sorry for the delay.  but here are the facts.

When we receive an order it goes through these steps.

1. Invoices & work ticket printed
2. Shipping arrangements researched & booked
3. Unit is pulled from inventory
4. Batteries are loaded, unit is charged
5. Unit is tested, Unit is cleaned, Unit is recharged
6. Unit is packed on a palleted and freight company is contacted
7. Freight is picked up and shipped to a local freight terminal
8. Freight company delivers freight
   

While sometimes this process can take 3 days, it more often takes close to 10 days.   Yet,  several problems during the process  including a non commercial address on order (during step 2),  low inventory of batteries (in step 4), unit fails testing (step 5); or the shipper doesn't have a phone number for delivery (in step 8) can add many days to the process.

We wish we were a large outfit that had Amazon.com efficiency, but we aren't.  One of our goals in 2010 is to streamline the process and get orders out faster.

For those that have been disappointed with the fulfillment times, we are sorry... mea culpa, Dixi

-Bob